Dandelion Chocolate is growing! We’re always scouting for hard-working, motivated chocolate enthusiasts:
We seek a passionate, organized, and customer-focused leader to help us bring our brand new, seventeen-thousand square foot Mission chocolate destination to life. You will oversee the café, the retail experience, the on-display chocolate factory, and the sit-down chocolate salon. You’ll join our Kitchen, Creative, and existing Café teams to develop a training program, technical service standards, an inventory management system, and to hire a team known for their warm, generous service. The work doesn’t stop once we open. We’ll iterate our salon experience, including the schedule, menus, plating, music, and endless checklists, to fulfill our goal of becoming a chocolate destination that guests will return to again and again, and that will make the San Francisco community proud. (read more)
A typical day might start with looking at the dashboard and noting that some managers need a gentle reminder to complete their team member’s annual reviews. Later you see some weekly tasks have slipped with our Chocolate Experiences team, and you realize that two key members are out this week so you temporarily assign the tasks to the Café team. At the end of the day, you overhear someone wonder whether we have Veteran’s Day off so you proactively update our Intranet so that this information is more easily in reach. Your drive for excellence is the infrastructural backbone for some of the best chocolate and chocolate experiences in the world. A chocolate factory is a unique environment and this role is unlike any other so we expect to train you. While it’s an entry-level role, you’ll hit the ground running and be immediately responsible for key operations across the entire organization. (read more)
As the Packaging Manager, you will be responsible for managing a team of product makers to ensure that all of our final products look exquisite. A typical day might start with putting the final touches on the daily plan, ensuring we are on track to hit our making goals, and communicating the plan to the team in our morning check-in. After the meeting, you might head to our factory space to help the team implement an efficiency project they’ve been working on. You’ll work with them to set milestones for tracking how this will change our daily goals over time and record all the data for your next check-in. Next, you take a look at our inventory spreadsheet, place an order for supplies, and then set up a space for deliveries to in case you aren’t around to receive them. After taking lunch, you’ll come back for an afternoon check-in with the team, and then head out to interview a Product Maker candidate. Later, you might have a meeting with the Head of Production to devise a plan for a big custom order coming up next month. At the end of the day, you will join the team in tidying up the space, and as you head out, congratulate them on all the goals we hit that day. (read more)
We’re looking for someone who doesn’t just make deliveries but takes the extra step to understand what each delivery requires, see how they can seamlessly integrate deliveries into the workflow of the recipient, and be conscious of the restrictions around delivering a perishable, finished product in a busy city. During deliveries, you will be the face of Dandelion Chocolate and our local customers look forward to your arrival, having enjoyed your high level of guest service in all previous interactions, in person or otherwise. You are the master of time management and efficiently adapt your schedule to the day’s needs and the information flow of delivery requests from other teams. When a street is blocked off for an event, you aren’t flustered and strategically change your driving route — the delivery will be completed even if you need to walk it there. Once your deliveries are completed for the day, you seamlessly join the team in fulfilling orders and look for new tasks to complete when you finish early. Your workspace is always in order and you take pride in keeping the Dandelion Chocolate van — the “vandelion” — in excellent working condition. Our ideal candidate is excited about the idea of creating their own daily schedule and the fact that no two days are ever the same. (read more)
We like to tell stories, teach classes, and provide curated experiences. Between our Events, Education, PR, Kitchen, Cafe, Sales, Facilities, and Retail teams we’re constantly making signs, menus, booklets, cards, and retail displays. You’ll be responsible for handling all of the printing and production requests within a kind, fast-paced team who loves (LOVES!) detail. And if you like crafts, you’re in luck! While much of this role includes printing and cutting, we also work with glue, exacto knives, spray paint, and lots of bow-tying. Guests might not be able to pinpoint exactly why the Dandelion Chocolate experience feels special though your handiwork and thoughtfulness is everywhere from the up-to-date chalkboard, to the custom menu for a special event, to the bean-to-bar information sheets available in four languages. (read more)
More than anything, you’re a team player who is always thinking 6-12 months in the future. When you see a heat wave on the news, you ask the team to double-check online orders being sent to Texas. When you’re inventorying the holiday supplies, you think about the labeling system so it will be easy to find the burlap stockings next season. Before ordering pallets of boxes, you organize a team meeting to discuss how to standardize the customer unboxing experience with more eco-friendly packaging. When you receive a returned damaged treats box, you pass along that feedback to the product team so they can design the future boxes to be more stable. When you are responsible for shipping 2000 corporate gifts, you think about potential RSI issues for your team. And while no day is ever the same, you always reserve a little bit of time for high-fives, birthday celebrations, and storytelling. (read more)
Your mornings typically start with a team meeting to review the day’s tasks and goals. You might start with prepping chocolate molds in the tempering room before jumping to a pile of chocolate covered dishes that need to be sparkling, orderly, and ready for action. While delivering a new bag of cocoa beans, you see that our storage space needs more organization so you proactively take a few moments to clear a walkway so there is a safe, clear path for everyone to move through. After lunch with the team, you are back in the tempering room helping to unmold and hand-wrap finished chocolate bars in gold foil. Every task you tackle is done to the highest quality. You’ll be working with a team of very passionate chocolate makers in a dynamic and unique environment. At the end of the day, the team huddles together again to review how the day went according to plan. While there are always unexpected surprises (a machine breaks, a shipment of sugar is delayed), everyone goes home knowing that today we did good work and our chocolate continues to get better and better. (read more)
With the variety of guests that come through the Ferry Building, you’ll spend a lot of time discussing our mission, story, and chocolate. Throughout the week you’ll be leading tours, making coffee and chocolate drinks, restocking, and responding to guests’ questions in thoughtful detail. As a member of our team, you’ll train with Ritual Coffee Roasters and spend a day with our production team to learn the ins-and-outs of chocolate making. After that, you’ll be ready to dive in and get your hands dirty. (read more)
We don’t know of any other barista role that combines coffee and chocolate quite like ours. As a Barista, you’ll first learn everything about chocolate from where it’s grown, how it’s processed, and how to make your own batch of chocolate. You’ll become an expert taster of all of our drinks, treats, and bars and know how the chocolate origin impacts the flavor. You’ll become an expert at perfecting different types of hot chocolates and mochas using chocolate in various forms. While we’re chocolate makers, we are also passionate and excited about coffee. We train with Ritual Coffee Roasters and are one of the few cafés to have the Ground Control Cyclops machine (winner of the SCAA product of the year). The perks and benefits of this role continue even after the initial learning: you can apply to travel to origin to see cacao growing firsthand, spend a month apprenticing with our Tokyo and Kyoto teams, and take continuing education and management classes. (read more)
If any of the above roles sound like a potential fit, we’d love learning more about you and what you’re looking for in your long-term career. Please include 2-3 sentences about your long-term career plans and how this particular opportunity at Dandelion Chocolate might help prepare you for that long-term vision. We do our best to respond to each candidate, typically within 7-14 days. To apply for a role in the future, please reach out at firstname.lastname@example.org.
Dandelion Chocolate constantly invests in its people and culture. We offer excellent perks including subsidized medical, vision, and dental benefits as well as the option to enroll in our 401k program. Hourly and salaried team members accrue paid vacation and sick time. Our team members also enjoy commuter benefits, local gym discounts, and lots of chocolate tasting opportunities.
Our culture is fun, hard-working, and we love to learn. While no two days are the same, we’re always experimenting whether that’s testing different roasting profiles, tasting a new nibby scone recipe, improving our customer experience, or trying out a new prototype chocolate making machine. We look for folks who give 110%, roll with each day’s unexpected surprises, and bring out the best in others.
If you have any questions regarding current or future openings please email us at email@example.com.