Dandelion Chocolate is growing! We’re always scouting for hard-working, motivated chocolate enthusiasts:
There will be no typical day at Bloom, and we’re looking for leaders who are excited to help create a world-class experience for everyone from the chocolate novice to the industry expert (and is savvy enough to know the difference). Collaborating with the team is as important as leading one. Whether it’s creating a sustainable system for laundering the cloth napkins to delighting a guest on their birthday, you’ll get a chance to put your leadership, systems-thinking, and hospitality skills to the test. Working alongside the General Manager and your team, you’ll create unique, amazing experiences for our guests as well as foster a caring, stable, and supportive environment for the team. (read more)
As a member of our opening team, you’ll help us get our new space up and running to its full capacity. Our retail space will offer plenty of samples that invite guests to taste and explore. You’ll make sure that our shelves are fully stocked and merchandised to our high standards, creating a delightful shopping experience for our guests. Whether it’s a large group joining us for a tour or a Mission resident coming in for their morning coffee, we want to make sure they are treated with the same care and attention. In the café, you’ll have an opportunity to showcase your coffee and chocolate drink-making skills. (read more)
As part of our Front of House team at Bloom, you’ll learn everything about chocolate from bean to bar to pastry. You’ll prepare to offer outstanding service by becoming well-versed in our philosophy on hospitality as well as tasting of all of our drinks, pastry offerings, and bars to learn how the chocolate origin impacts the flavor of the final product. Our pastry team will offer a variety of desserts and experiences in the salon and you will be tasked with guiding guests through the menu and helping them navigate the options. You’ll work with your team to provide timely, professional, and warm service to each guest who walks through our doors. (read more)
This is a new role for Dandelion Chocolate reporting to the CEO and managing our existing Events & Education team (some of whom have been with the organization since we were at Farmers’ Markets!). Through your direction, you’ll build an internationally-acclaimed chocolate education, tours, and private events program. You will help hire, build, and grow a team of experts who will make us the best in the world in a few specific areas: our education program will rival other top-notch online schools and pedigreed degrees and attract the most talented future chocolate making professionals across the globe; our tours and experiences will be approachable and interesting for enthusiasts of all levels; and our private events will drive revenue and chocolate evangelism. Because of this program, San Francisco guests will have a go-to destination for chocolate tours, chefs and chocolatiers will travel to Dandelion Chocolate to further their culinary talents, and craft chocolate will become a cornerstone of American food culture. (read more)
The Guest Experience Ambassador is the face of our factory. Our ideal candidate is a mature, team-oriented individual who is excited to create and share world-class chocolate experiences. You develop authentic rapport with guests, can work independently as necessary, and you have the savvy to navigate unexpected situations with confidence. Whether a guest is coming in for a tour, a birthday party, getting a hot chocolate to-go, or wandered in as they were walking by, you are the first face they will see and will be there to assess their needs, answer questions, and make recommendations. (read more)
The pop-up offers our chocolate products as well as educational classes and private events. Your morning might start by organizing the retail shelves so that our bars are all perfectly aligned and all signage is in the correct place before opening our doors. In the afternoon, you might assist with a Chocolate 101 class before talking with guests about where cacao grows and where we source our sugar. Wrapping up the day, you check in with your teammate to make sure that they have everything they need for an easy close. You can seamlessly transition from restocking the retail shelves to jumping behind the register to handing out samples and talking to guests about cacao fermentation. (read more)
At Dandelion Chocolate, we’re in an exciting period of expansion, which means growing our teams and leadership levels, testing out new machines, improving processes, and building out a new space all at the same time. As our Assistant Production Manager, you will hone your leadership and management skills by working closely with the Production Manager. A typical day might start with assisting the Production Manager to create and communicate a daily plan with the team. You then order a new production table and research potential linen vendors to support production operations. After lunch, you interview an Apprentice Chocolate Maker candidate to assess their team skills and finish out the day training a new hire on how to pull a melanger. (read more)
You should love chocolate as much as we do, but you don’t have to know everything — we’ll teach you everything we know. After adequate shadowing and hands-on training, you will join our production team in their daily routine—roasting, cracking, sorting and winnowing cocoa beans, then tempering and molding chocolate bars by hand. Your new team consists of very passionate chocolate makers that care deeply about the process and take pride in the end product. Through their coaching and daily chocolate taste testing you learn to recognize when a cocoa bean is over-roasted, when a tempering round goes sideways, and if a batch of chocolate is ready to be pulled according to the texture and taste. At the end of the day, everyone meets to review what goals were met, what hiccups happened along the way, and what steps can be improved on as we continuously seek to improve and perfect the chocolate making process. (read more)
With the variety of guests that come through the Ferry Building, you’ll spend a lot of time discussing our mission, story, and chocolate. Throughout the week you’ll be leading tours, making coffee and chocolate drinks, restocking, and responding to guests’ questions in thoughtful detail. As a member of our team, you’ll train with Ritual Coffee Roasters and spend a day with our production team to learn the ins-and-outs of chocolate making. After that, you’ll be ready to dive in and get your hands dirty. (read more)
You are proactive and willing to lend a hand to anyone on the team. When you arrive in the morning, you notice that the boxes from the latest FedEx delivery are blocking the front door. You move them to a safer place where they are out of the way so that they are out of the way and no longer a safety hazard. Next, you notice that someone spilled their hot chocolate in the cafe so without missing a beat, you grab a mop and clean up the spill while keeping in mind that the floor is slippery and putting out a “caution” sign until it’s dry. You always make sure that dirty dishes are cleared quickly, that the bus bins are cleared regularly, and that the front of house team has ample dish ware, polished water glasses, and utensils. (read more)
If any of the above roles sound like a potential fit, we’d love learning more about you and what you’re looking for in your long-term career. Please include 2-3 sentences about your long-term career plans and how this particular opportunity at Dandelion Chocolate might help prepare you for that long-term vision. We do our best to respond to each candidate, typically within 7-14 days. To apply for a role in the future, please reach out at firstname.lastname@example.org.
Dandelion Chocolate constantly invests in its people and culture. We offer excellent perks including subsidized medical, vision, and dental benefits as well as the option to enroll in our 401k program. Hourly and salaried team members accrue paid vacation and sick time. Our team members also enjoy commuter benefits, local gym discounts, and lots of chocolate tasting opportunities.
Our culture is fun, hard-working, and we love to learn. While no two days are the same, we’re always experimenting whether that’s testing different roasting profiles, tasting a new nibby scone recipe, improving our customer experience, or trying out a new prototype chocolate making machine. We look for folks who give 110%, roll with each day’s unexpected surprises, and bring out the best in others.
If you have any questions regarding current or future openings please email us at email@example.com.