Dandelion Chocolate is growing! We’re always scouting for hard-working, motivated chocolate enthusiasts:
Director of Chocolate Experiences
This is a new role for Dandelion Chocolate reporting to the CEO and managing our existing Events & Education team (some of whom have been with the organization since we were at Farmers’ Markets!). Through your direction, you’ll build an internationally-acclaimed chocolate education, tours, and private events program. You will help hire, build, and grow a team of experts who will make us the best in the world in a few specific areas: our education program will rival other top-notch online schools and pedigreed degrees and attract the most talented future chocolate making professionals across the globe; our tours and experiences will be approachable and interesting for enthusiasts of all levels; and our private events will drive revenue and chocolate evangelism. Because of this program, San Francisco guests will have a go-to destination for chocolate tours, chefs and chocolatiers will travel to Dandelion Chocolate to further their culinary talents, and craft chocolate will become a cornerstone of American food culture. (read more)
People Operations Administrator
A typical day might start with looking at the dashboard and noting that some managers need a gentle reminder to complete their team member’s annual reviews. Later you see some weekly tasks have slipped with our Chocolate Experiences team, and you realize that two key members are out this week so you temporarily assign the tasks to the Café team. At the end of the day, you overhear someone wonder whether we have Veteran’s Day off so you proactively update our Intranet so that this information is more easily in reach. Your drive for excellence is the infrastructural backbone for some of the best chocolate and chocolate experiences in the world. A chocolate factory is a unique environment and this role is unlike any other so we expect to train you. While it’s an entry-level role, you’ll hit the ground running and be immediately responsible for key operations across the entire organization. (read more)
Our pastries are inspired by the distinct flavor profiles of the cocoa beans we source, which means our recipes are continually evolving within a unique creative constraint. You will learn each of our recipes in detail and support the café’s changing needs by making new batches of drinks and pastries. Our executive pastry chef, Lisa Vega (formerly of Gary Danko), helms the kitchen and leads recipe development. Every day in the kitchen starts early and ends with preparation of batters and doughs for the next day’s bake. We are looking for a pastry assistant who is excited about contributing to our beverage and pastry production and who takes delight working with a well-run, creative, and drama-free team. (read more)
Part-Time Seasonal Product Maker
Each day will be a little different, depending on the needs of the team throughout the season. Some mornings, you’ll come in to check in with the Product Makers for a morning meeting, and then sit down to tape and fold small gift boxes on your own. After lunch, you’ll meet again with the team to talk over goals, and in the afternoon you and the team will work as a group to fill, wrap, and tie ribbons on the boxes. Other days, your mornings will be filled with helping the production team to hand foil our chocolate bars, ensuring the highest quality product goes out to the next stage of packaging, and then spending the afternoon doing a series of odd jobs throughout the factory – folding boxes for our Advent Calendar, punching out gift cards, measuring and cutting ribbon. You’ll be a huge help to our team throughout the exciting holiday season, and thanks to you, everyone will think this has been the lowest stress one yet! (read more)
As the Packaging Team Manager, you will be responsible for managing a team of product makers to ensure that all of our final products look exquisite. A typical day might start with putting the final touches on the daily plan, ensuring we are on track to hit our making goals, and communicating the plan to the team in our morning check-in. After the meeting, you might head to our factory space to help the team implement an efficiency project they’ve been working on. You’ll work with them to set milestones for tracking how this will change our daily goals over time and record all the data for your next check-in. Next, you take a look at our inventory spreadsheet, place an order for supplies, and then set up a space for deliveries to in case you aren’t around to receive them. After taking lunch, you’ll come back for an afternoon check-in with the team, and then head out to interview a Product Maker candidate. Later, you might have a meeting with the Head of Production to devise a plan for a big custom order coming up next month. At the end of the day, you will join the team in tidying up the space, and as you head out, congratulate them on all the goals we hit that day. (read more)
Fulfillment Assistant & Driver
We’re looking for someone who doesn’t just make deliveries but takes the extra step to understand what each delivery requires, see how they can seamlessly integrate deliveries into the workflow of the recipient, and be conscious of the restrictions around delivering a perishable, finished product in a busy city. During deliveries, you will be the face of Dandelion Chocolate and our local customers look forward to your arrival, having enjoyed your high level of guest service in all previous interactions, in person or otherwise. You are the master of time management and efficiently adapt your schedule to the day’s needs and the information flow of delivery requests from other teams. When a street is blocked off for an event, you aren’t flustered and strategically change your driving route — the delivery will be completed even if you need to walk it there. Once your deliveries are completed for the day, you seamlessly join the team in fulfilling orders and look for new tasks to complete when you finish early. Your workspace is always in order and you take pride in keeping the Dandelion Chocolate van — the “vandelion” — in excellent working condition. Our ideal candidate is excited about the idea of creating their own daily schedule and the fact that no two days are ever the same. (read more)
Barista & Retail Associate – Ferry Building
With the variety of guests that come through the Ferry Building, you’ll spend a lot of time discussing our mission, story, and chocolate. Throughout the week you’ll be leading tours, making coffee and chocolate drinks, restocking, and responding to guests’ questions in thoughtful detail. As a member of our team, you’ll train with Ritual Coffee Roasters and spend a day with our production team to learn the ins-and-outs of chocolate making. After that, you’ll be ready to dive in and get your hands dirty. (read more)
You are proactive and willing to lend a hand to anyone on the team. When you arrive in the morning, you notice that the boxes from the latest FedEx delivery are blocking the front door. You move them to a safer place where they are out of the way so that they are out of the way and no longer a safety hazard. Next, you notice that someone spilled their hot chocolate in the cafe so without missing a beat, you grab a mop and clean up the spill while keeping in mind that the floor is slippery and putting out a “caution” sign until it’s dry. You always make sure that dirty dishes are cleared quickly, that the bus bins are cleared regularly, and that both the baristas and servers have ample dishware and polished water glasses and utensils. We’ll be launching our brand-new 16th Street Factory soon, and we are looking for bussers/dishwashers to join our opening team. (read more)
We don’t know of any other barista role that combines coffee and chocolate quite like ours. As a Barista, you’ll first learn everything about chocolate from where it’s grown, how it’s processed, and how to make your own batch of chocolate. You’ll become an expert taster of all of our drinks, treats, and bars and know how the chocolate origin impacts the flavor. You’ll become an expert at perfecting different types of hot chocolates and mochas using chocolate in various forms. While we’re chocolate makers, we are also passionate and excited about coffee. We train with Ritual Coffee Roasters and are one of the few cafés to have the Ground Control Cyclops machine (winner of the SCAA product of the year). The perks and benefits of this role continue even after the initial learning: you can apply to travel to origin to see cacao growing firsthand, spend a month apprenticing with our Tokyo and Kyoto teams, and take continuing education and management classes. (read more)
If any of the above roles sound like a potential fit, we’d love learning more about you and what you’re looking for in your long-term career. Please include 2-3 sentences about your long-term career plans and how this particular opportunity at Dandelion Chocolate might help prepare you for that long-term vision. We do our best to respond to each candidate, typically within 7-14 days. To apply for a role in the future, please reach out at jobs@dandelionchocolate.com.
Benefits
Dandelion Chocolate constantly invests in its people and culture. We offer excellent perks including subsidized medical, vision, and dental benefits as well as the option to enroll in our 401k program. Hourly and salaried team members accrue paid vacation and sick time. Our team members also enjoy commuter benefits, local gym discounts, and lots of chocolate tasting opportunities.
Culture
Our culture is fun, hard-working, and we love to learn. While no two days are the same, we’re always experimenting whether that’s testing different roasting profiles, tasting a new nibby scone recipe, improving our customer experience, or trying out a new prototype chocolate making machine. We look for folks who give 110%, roll with each day’s unexpected surprises, and bring out the best in others.
If you have any questions regarding current or future openings please email us at jobs@dandelionchocolate.com.